Privacy Policy

1. Information We Collect

When you create an account, place an order, or subscribe to our newsletter, we collect your name, email address, phone number, and shipping address. We also collect order history and, with your consent, marketing preferences.

2. How We Use Your Information

We use your information to process orders, provide customer support, send transactional emails (order confirmations, shipping updates), and — only with your opt-in — send marketing communications about new collections and offers.

3. Payment Information

We do not store your full payment card details. Card payments are processed through PCI-compliant third-party gateways; bKash and Nagad payments are verified via transaction ID and are not stored beyond what is needed for order reconciliation.

4. Cookies

We use cookies to keep you signed in, remember your cart, and understand site usage through analytics. You can manage cookie preferences via the banner shown on your first visit, or through your browser settings.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at hello@chocolatyaffair.com. You may also unsubscribe from marketing emails at any time using the link in any newsletter.

6. Data Retention

We retain order records for as long as necessary to comply with tax and accounting obligations. Marketing data is retained until you unsubscribe or request deletion.

7. Third-Party Sharing

We share order details with delivery partners solely to fulfil shipments, and with payment processors solely to complete transactions. We do not sell your personal data to third parties.

8. Contact

For any privacy-related questions, reach us at hello@chocolatyaffair.com or via our contact page.