Refund & Returns Policy

Because our products are perishable, we handle refunds and replacements differently from typical retail goods.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 24 hours of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost.

Change of Mind

As chocolate is perishable, we're unable to accept returns for change of mind once an order has shipped.

Cancellations

Orders can be cancelled free of charge before they enter preparation. Once chocolatiers have begun preparing your order, cancellation may not be possible.

Refund Processing

Approved refunds are processed to the original payment method (bKash, Nagad, or card) within 5–7 business days. Cash on Delivery refunds are issued via bKash/Nagad transfer.